Frequently asked questions

We have over 20 years of experience, offer fair prices, clean up after ourselves, and are flexible with your schedule. We're also qualified in air source heat pumps, Oftec, gas safe, water regs, and unvented cylinders.

We don't currently offer live chat, but you can reach us easily through phone (01903 740538 or 07871 725133) or our contact page. Need advice before booking? Send photos and details for a free preliminary assessment!

Yes, we encourage sending photos and details for a preliminary assessment.

While we try to help our customers facing emergencies, our regular hours exclude Sundays and two weeks over Christmas. Saturdays have limited availability until lunchtime. We handle jobs of all sizes, with smaller ones completed within 48 hours and larger ones within 2 weeks.

We understand the importance of getting plumbing issues resolved quickly. For smaller jobs, we can typically get them done within 48 hours, while larger projects may take up to 2 weeks. However, this is just an estimate! The best way to get a precise timeframe for your specific situation is to contact us directly. Our friendly team will assess your needs and provide a clear scheduling plan that fits your timeline. Remember, for urgent plumbing emergencies, we're available 24/7! Don't hesitate to reach out for prompt and reliable service.

For bigger projects, we work with two options: 1) Our trusted network: We have pre-vetted, qualified tradespeople like electricians or carpenters ready to join your project. 2) Your preferred team: Already have someone in mind? No problem! As long as they're insured and qualified, we'll happily collaborate with them. Either way, we'll handle all the communication and coordination, leaving you free to focus on other things. Seamless teamwork, guaranteed!

While boiler subscriptions can be a good option for some, it's not a one-size-fits-all solution. To give you the best advice, we need to understand your specific needs and circumstances. Please get in touch to discuss different options, we'll explain pricing and benefits and help you decide.

The installation timeframe typically falls between 1 to 4 days, but it depends on several factors including boiler type, the complexity of the work (such as moving the boiler) and the availability of parts. For the most accurate timeframe for your case, the best approach is to contact us directly.

While we're experts in a wide range of plumbing and heating systems, we specialise in conventional boilers and appliances. Unfortunately, we don't currently service Agas cookers due to their unique design and maintenance requirements.

Whether it's a leaky faucet in your apartment or a complex plumbing overhaul for your office building, we've got you covered! Our team proudly serves both residential and commercial clients, offering the same level of expertise and professionalism to each project. No job is too big or too small, so don't hesitate to reach out for your plumbing needs, regardless of the property type.

To ensure efficient scheduling and project management, we do require deposits for jobs exceeding £1000. The specific deposit amount will be clearly stated in your personalized quote, so you'll know exactly what to expect upfront. This helps us secure materials and resources ahead of time, leading to a smoother and faster service for you. Of course, transparency is key, so don't hesitate to ask any questions you have about the deposit or any other aspect of our services. We're here to provide you with a clear understanding of our process and costs before you commit to any work.

We strive to make payment as simple and transparent as possible. For most smaller jobs, payment is due within 7 days of receiving your invoice. We use secure online payment options or accept payment over the phone for your convenience. or larger projects exceeding £1000, a deposit is required upfront, as mentioned in your detailed quote. We may also structure payments in stages throughout the project, ensuring alignment with completed work. This helps manage budgeting for complex projects.

Your safety is our top priority, and that includes protecting you from the dangers of carbon monoxide (CO). That's why we proudly provide and install Carbon Monoxide detectors as part of our services.

Regular boiler servicing is crucial for both safety and efficiency. We highly recommend getting your boiler serviced annually. Don't wait for trouble! Schedule your annual boiler service today and ensure your heating system functions safely and efficiently throughout the year. We're here to help keep your home warm and your family safe.

While a standard boiler service doesn't routinely include checking your radiators, we understand their importance for consistent warmth. That's why we offer radiator checks as an optional add-on to our service. Just mention it when you book your appointment!

Our top priority is to stop the water flow and minimise damage. Contact our emergency line right away at 01903 740538 or 07871 725133. We're available 24/7 to respond promptly to your emergency. While we're on the way, try to locate your home's main water shut-off valve, typically under the kitchen sink or in a utility closet. Turn it clockwise until it stops completely to shut off the water supply. Also, if possible, move valuables and furniture away from the affected area. Place towels or buckets under the leak to collect water and prevent further damage. Avoid touching any electrical appliances near the leak.

Deciding on the right boiler can feel overwhelming, but we're here to help! While we specialise in installing Viessmann boilers, known for their reliability and efficiency, we're happy to install any manufacturer's boiler you choose.

A chilly radiator can often be fixed with simple solutions! Common culprits include trapped air (fix by bleeding your radiator), stuck thermostatic valves (try turning the head gently), or blocked valves (requiring professional attention). Check your boiler pressure gauge too, as low pressure can affect circulation. If these tips don't work or you suspect a boiler issue, don't hesitate to contact us for expert diagnosis and repair. Remember, safety first – leave any boiler work to the professionals!

Suspect a gas leak? Evacuate immediately, don't investigate! Open windows, turn off the gas supply if safe, and call the National Gas Emergency number 0800 111 999. Wait outside for instructions - leave it to the professionals to ensure your safety!

Absolutely! We are confident in the quality of our work and offer a 12-month guarantee on both labour and parts, ensuring peace of mind for your plumbing and heating needs. Additionally, depending on the manufacturer and specific product, you may benefit from even longer warranties on certain parts, further extending your coverage. We're transparent about all warranties involved and will clearly explain them in your quote before any work begins. Don't hesitate to ask any questions you have about our guarantees – your satisfaction is our top priority!

Transparency is key! Our prices are based on time and overhead, which you can find detailed on our rates page: www.pipelineplumbingservices.co.uk/rates. Deposits are required for jobs exceeding £1000, with specific details provided in the quote. Payment terms are 7 days from the invoice, with deposits or stage payments for larger projects.