These charges apply to any jobs we attend, without a prior accepted quotation.
Important: If you wish to cancel a booking, please give a minimum of 24 hours notice.
By booking an appointment, without a prior accepted quotation for the work, you agree to information set
out below. If you have any queries please contact us on 07871 725 133 immediately.
£65.00 + vatThis charge
is applied if the job can wait and can be scheduled in to suit us in the future i.e. the work does not
have to be carried out within 7 days
£90.00 + vatThis charge is applied if the job cannot wait and needs to be scheduled within 48 hours
£150.00 + vat *This charge is applied if the job cannot wait and needs to be scheduled
immediately outside of our normal working hours.
£42.00 + vat
£46.00 + VAT
It will depend on which member of staff is available or best suited for your job, as to which rates will be
charged after the first hour (either Heating Engineer or Plumber). You can request which type of engineer
attends, although there may be a delay on an available booking.
• The first hour will be chargeable, if we are there 6 minutes or 60 minutes.
• Further hours will be charged if they run over the previous hour by 10 mins i.e. Total job time (inc one
way travel) 1 hr 11 mins = first hour plus second hour.
• Time is tracked by us using GPS tracking software and this is how our charges will be calculated and
not by the client. A screenshot of the time tracked can be issued upon request.
• The first hour may be chargeable even if we can or cannot fix the problem.
Time is chargeable from when we leave our current location for your job until we leave your property
(one way travel) **.
Payment will be required at the end of our visit by bacs or card*
*Card payment can be made online via your smartphone, tablet, computer or over the phone.
** If you have supplied a mobile number, you will receive a text message when we are on our way. Time is
charged from this point onwards.
The only instance where the first hour charge is not applied, is if we are attending to
survey for a free quotation.
Pipeline Plumbing Services Ltd is an introducer appointed representative of Phoenix Financial Consultants Limited ("Phoenix"). Phoenix is a credit broker that is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 539195) which offers finance for home improvement projects from its panel of lenders. All finance subject to status and credit checks.