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Our preferred method, is to issue a quote prior to work commencing. This benefits both us and the client, as they know what the job costs beforehand.

However, with call outs or emergency leaks etc. It is sometimes not possible to do this.

These charges apply to any jobs we attend, without a prior accepted quote.




Below are our standard rates:


First hour charge (non urgent work scheduled in normal working hours)

£65.00 + vat
This charge is applied if the job can wait and can be scheduled in to suit us in the future i.e. the work does not have to be carried out within 7 days


First hour charge (urgent work unscheduled in normal working hours)

£90.00 + vat
This charge is applied if the job cannot wait and needs to be scheduled within 48 hours


First hour charge (urgent work unscheduled out of normal working hours)

£150.00 + vat *
This charge is applied if the job cannot wait and needs to be scheduled immediately outside of our normal working hours.


After the first hour, our standard hourly rate is applied

£32.00 + vat

Key points:

• The first hour will be chargeable, if we are there 6 minutes or 60 minutes.

• The first hour may be chargeable even if we can or cannot fix the problem.

• Payment will be required at the end of our visit by bacs or card*



*Card payment can be made online via your smartphone, tablet, computer or over the phone.

The only instance where the first hour charge is not applied, is if we are attending to survey for a free quotation.




Normal working hours 8am-5pm Monday to Friday.

This is based on work within a 10 mile radius of RH20 2JD.

* Between the hours of 9pm-7am this charge may vary.

Click below to get yourself a quote