These charges apply to any jobs we attend, without a prior accepted quotation.
Important: If you wish to cancel a booking, please give a minimum of 24 hours notice. By booking an appointment, without a prior accepted quotation for the work, you agree to information set out below. If you have any queries please contact us on 07871 725 133 immediately.
First hour charge
(non urgent work scheduled in normal working hours)
£80 + vat
This charge is applied if the job can wait and can be scheduled in to suit us in the future i.e. the work does not have to be carried out within 7 days.
First hour charge
(urgent work unscheduled in normal working hours)
£120 + vat
This charge is applied if the job cannot wait and needs to be scheduled within 48 hours.
First hour charge
(urgent work unscheduled out of normal working hours)
£180 + vat *
This charge is applied if the job cannot wait and needs to be scheduled immediately outside of our normal working hours.
After the first hour, our standard hourly rate is applied
£59 + vat
• The first hour will be chargeable, if we are there 6 minutes or 60 minutes.
• Further half hours will be charged if they run over the previous half hour by 10 mins e.g. Total job time (inc one way travel) 1 hr 11 mins = first hour plus second half hour (£80 + £29.50 = £109.50 + vat)
• Time is tracked by us using GPS tracking software and this is how our charges will be calculated and not by the client. A screenshot of the time tracked can be issued upon request.
• The first hour may be chargeable even if we can or cannot fix the problem.
• Time is chargeable from when we leave our current location for your job until we leave your property (one way travel) **.
• Payment will be required at the end of our visit by BACS or card*
*Card payment can be made online via your smartphone, tablet, computer or over the phone.
** If you have supplied a mobile number, you will receive a text message when we are on our way. Time is charged from this point onwards.
The only instance where the first hour charge is not applied, is if we are attending to survey for a free quotation.
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